Airplane wing against cloudy sky for airline customer support

Independent help using Avion points for flights

AvioSupportDesk helps you compare flight options, understand redemption rules, and work through the booking steps available to you. We charge a separate assistance fee, quoted before you agree. You keep control of your rewards account and approve the travel option you choose.

We are an independent travel assistance service, not affiliated with RBC, Avion Rewards, or any airline.

See our service fees

Prefer to book directly? Visit the official Avion Rewards travel website.

PROCESS

From your request to a quoted fee and customer-controlled next steps.

  1. 1

    Request

    Call or submit an inquiry with itinerary basics—never passwords or OTPs.

  2. 2

    Options

    We review eligibility and outline options within our stated assistance scope.

  3. 3

    Written quote

    You receive our assistance fee and scope in writing before paid work begins.

  4. 4

    Accept

    You approve the quote. You complete account-controlled steps yourself.

  5. 5

    Follow-up

    We help document next steps within the agreed scope after you confirm an option.

What our fee covers, and what it never includes

Our assistance is optional and quoted before any paid work starts. Supplier and program charges stay separate.

  • Quoted before work beginsYou receive the assistance fee, currency, and scope in writing and decide whether to accept it. We do not publish an invented “from” price.
  • Comparison and guidanceItinerary comparison, a written cash-versus-points breakdown for options we can evaluate, and guidance for steps you complete in your own account.
  • Supplier charges are separateFares, taxes, surcharges, program fees, hotel rates, and any cash due alongside a redemption are charged by the supplier or program — not by us.

See full service fee details

Flight & Travel Services

From flight reservations to hotel bookings and points redemption assistance — handled by travel specialists over the phone.

Flight Booking

Exclusive fares and flexible routes to destinations worldwide.

What you get

Our travel specialists help you book flights by phone across Canada, the USA, Europe, Mexico, and worldwide using the best available routes and fares.

  • Access to exclusive unpublished fares
  • Multi-city and complex routing handled for you
  • Business & first-class deals at economy prices
  • 24/7 support before, during, and after your flight
Explore Service
Flight booking by phone with Avion Flight Reservation

What you get

We arrange hotel reservations that match your style and budget, from city-center business hotels to secluded beachfront resorts.

  • Personally vetted hotel recommendations
  • Member rates and exclusive perks
  • Free upgrades when available
  • Flexible cancellation options
Explore Service
Hotel booking and hotel reservation service

Hotel Booking

Handpicked stays from boutique hotels to luxury resorts.

Points Redemption Help

Maximize your points and miles for premium travel experiences.

What you get

Turn airline miles and credit card rewards into travel. Our specialists help compare redemption options and book the trip that fits your points value.

  • Points & miles valuation and strategy
  • Business-class redemptions on a budget
  • Transfer partner optimization
  • End-to-end redemption booking
Explore Service
Points redemption help for travel bookings

What you get

Plans change — we handle flight change assistance, airline policy review, and rebooking support with minimal hassle.

  • Same-day change assistance
  • Airline policy navigation on your behalf
  • Alternative routing when flights cancel
  • Credit and voucher management
Explore Service
Flight change assistance and rebooking support

Flight Changes

Quick rebooking and itinerary adjustments with expert support.

Cancellation

Hassle-free cancellations with guidance on refunds and credits.

What you get

Need flight cancellation support? We manage refunds, credits, and supplier communication so every eligible option is reviewed.

  • Full cancellation handling
  • Refund and credit recovery
  • Travel insurance claim support
  • Future travel credit tracking
Explore Service
Flight cancellation support for refunds and credits

What you get

From extra legroom to window seats and family seating together, we manage airline seat selection for a smoother journey.

  • Preferred seat assignments
  • Extra legroom and exit row booking
  • Family and group seating together
  • Last-minute seat change assistance
Explore Service
Airline seat selection assistance

Seat Selection

Secure the best seats for comfort on every journey.

Baggage

Extra baggage allowances and priority handling arranged for you.

What you get

Avoid surprise fees at the airport. We arrange baggage booking, excess baggage, sports equipment transport, and priority handling in advance.

  • Pre-paid excess baggage booking
  • Sports and oversized equipment transport
  • Priority baggage handling
  • Lost luggage claim assistance
Explore Service
Baggage booking and excess baggage assistance

What you get

Tell us your travel goals and we build a custom trip planning itinerary with flights, hotels, transfers, activities, and local recommendations.

  • Fully customized day-by-day itineraries
  • Local experience recommendations
  • Ground transfers and logistics
  • Real-time itinerary adjustments
Explore Service
Custom trip planning with flight and hotel support

Trip Planning

Custom itineraries crafted by experienced travel specialists.

Vacation Packages

All-inclusive packages combining flights, hotels, and experiences.

What you get

One call, one price, everything included. Our vacation packages bundle flight and hotel bookings with stays and experiences into seamless getaways.

  • Flight + hotel bundle savings
  • Honeymoon and group packages
  • All-inclusive resort bookings
  • Guided tours and excursions add-ons
Explore Service
Vacation packages with flight and hotel bookings

Popular Flight Destinations

Where will you go next

Example destinations travelers often ask about. Points requirements depend on origin, membership eligibility, trip type, and current program rules—not a fixed city price.

Illustrative chart level

15,000points (illustrative)

Quick getaways

Point figures shown with chart levels are illustrative only. They are not guaranteed quotes, inventory, or AvioSupportDesk redemption prices. Confirm current rules on the official Avion Rewards travel site or request a written comparison from us.

Example destinations

Flights to Montreal with Avion Flight Reservation

Montreal

New York flights from Canada

New York

Airlines and programs travelers ask about

These are the airlines, hotels, and loyalty programs customers most often ask us about when comparing an itinerary.

  • Air Canada
  • WestJet
  • Porter
  • Flair Airlines
  • Delta
  • United
  • British Airways
  • Lufthansa
  • Air France
  • Emirates
  • Qatar Airways
  • Singapore Airlines
  • Hilton
  • Wyndham Rewards

Naming a supplier is not a partnership, endorsement, or claim of special access. We hold no airline or program authority and cannot override supplier rules. Read our independent service disclosure

Why book with AvioSupportDesk

Independent specialists, clear booking guidance, and dedicated phone support.

Phone assistance available

Reach a travel specialist by phone when you need booking help, changes, or trip questions during staffed hours.

Expert Travel Assistance

Personalized Booking Support

Flexible Travel Solutions

Dedicated Customer Assistance

Latest from the AvioSupportDesk Blog

Fresh guides on refunds, airline contacts, delay rights, flight changes, and booking savings.

FAQ

Questions? We have answers

Everything you need to know about booking with AvioSupportDesk — explained simply.

Need help using travel points for a flight?

Call now for travel points help, new flight reservation support, or assistance managing an existing trip.