Process
AvioSupportDesk provides optional paid assistance. You keep control of your rewards account and approve any option before it is confirmed.
Independent paid travel assistance. AvioSupportDesk is not affiliated with RBC, Avion Rewards, or any airline. Our assistance fee is separate from supplier charges and is quoted before you agree.
Share the contact details and itinerary basics we need: travelers, origin and destination, dates or flexibility, cabin preference, and approximate points balance if relevant. Do not send rewards passwords, one-time codes, or full payment card numbers through the inquiry form.
We review what we can evaluate within our service scope and explain that outcomes depend on membership eligibility, inventory, and current program or supplier rules.
You receive a written summary of scope, our assistance fee, currency, and known separate supplier charges when available. This is not a guarantee of award space or final supplier pricing.
Paid work starts only after you accept the quote. You may decline and use official self-service channels instead.
You sign in through official program channels and complete account-controlled actions yourself unless a verified, permitted delegated workflow exists. We can explain steps and compare options within the agreed scope.
After you confirm an option with the relevant supplier or program, we can help you document next steps for changes, receipts, or questions that remain within our assistance scope.
