Legal
These Terms of Service govern use of the AvioSupportDesk website and phone travel assistance. AvioSupportDesk is an independent travel support service and is NOT affiliated with any airline—read fees, refunds, and liability limits before you book.
Independent Travel Help
Clear Booking Support
Phone Assistance Available
AvioSupportDesk is an independent travel support service and is NOT affiliated with any airline. Review these terms carefully before using this website or requesting support.
AvioSupportDesk
These Terms of Service govern use of the AvioSupportDesk website and phone travel assistance. AvioSupportDesk is an independent travel support service and is NOT affiliated with any airline—read fees, refunds, and liability limits before you book.
Agreement terms
AvioSupportDesk (aviosupportdesk.com) is an independent travel support service. We are not an airline, airport, hotel, bank, rewards program, or card issuer. Brand names, airline names, hotel names, or travel program names may be used only to identify customer travel requests. We are not affiliated with RBC, Avion Rewards, British Airways Avios, or any airline.
We provide independent phone and online assistance for flight and hotel booking requests, itinerary questions, change and cancellation guidance, baggage allowance questions, points/miles redemption help, and related travel support. We do not operate flights or guarantee supplier inventory.
All prices, schedules, availability, taxes, baggage rules, fare restrictions, and supplier charges are controlled by the relevant travel provider and may change before confirmation.
Any AvioSupportDesk assistance fee is quoted and explained before we start billable work. That fee is separate from airline, hotel, or other supplier charges, penalties, fare differences, taxes, and optional ancillaries controlled by those providers. See our Service Fees page at /service-fees for how assistance fees are described; we do not publish fixed price lists on this site.
Changes, cancellations, and supplier-side refunds depend on airline, hotel, or seller rules and the fare or booking type you selected. Supplier refunds (cash or credit) are processed by the seller of record and payment networks—not by AvioSupportDesk. Assistance fees paid to AvioSupportDesk for completed or in-progress work follow our Refund Policy, which is separate from supplier refund rules. See our Refund Policy and Cancellation Policy for full detail.
Customers must provide accurate passenger names, travel dates, contact details, and payment information. Errors may result in additional charges or denial of travel. Customers remain responsible for passports, visas, entry rules, and arriving on time. Do not submit passwords, one-time codes (OTPs), or full payment card details through public website forms; share sensitive credentials only through channels we direct during an active support session.
To the fullest extent permitted by law, AvioSupportDesk is not liable for airline delays, cancellations, schedule changes, denied boarding, supplier inventory errors, force majeure events, or losses caused by inaccurate information supplied by the customer. Our role is assistance and facilitation; the operating carrier and booking supplier remain responsible for carriage and their contracts of carriage.
Visitors agree not to misuse this website, submit false information, copy website materials without permission, or attempt unauthorized access to website systems.