Supplier refund eligibility
Airline, hotel, and program refunds depend on the rules of the ticket issuer or supplier, fare type, and booking conditions. Some tickets are non-refundable, partially refundable, or refundable only after deductions.
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Refund Policy — Eligibility & Request Process
This Refund Policy explains how AvioSupportDesk reviews refund eligibility for travel bookings and assistance fees. Airline and hotel refunds follow supplier rules and timelines; we help clarify what your ticket or rate allows before you submit a request.
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Supplier refunds
If a supplier approves a refund or points redeposit, processing time varies by supplier, bank, payment method, and billing system. That outcome is separate from any AvioSupportDesk assistance fee.
Assistance fee refunds
AvioSupportDesk assistance-fee refunds are separate from supplier refunds. Whether a fee applies for work not started, unsuccessful searches within the agreed scope, duplicate charges, or complaints is stated in your written quote. Exact numeric rules require owner confirmation.
Refund Request Process
How refund requests are handled.
Supplier ticket refunds and AvioSupportDesk assistance-fee reviews follow different rules.
Supplier refund path
- 01
Contact us with booking details and the outcome you are seeking.
- 02
We review who issued the ticket and the supplier rules that apply.
- 03
If eligible, the supplier request is submitted or guided according to procedure.
- 04
Approved supplier refunds return on supplier and payment-processor timelines.
Assistance fee path
- 01
Identify the AvioSupportDesk assistance charge on your quote or receipt.
- 02
Compare the request against the refund conditions in your accepted quote.
- 03
Typical review outcomes cover work not started, unsuccessful searches within scope, duplicate charges, and complaints—subject to the agreed policy.
- 04
We confirm the assistance-fee decision in writing. Supplier refunds remain separate.
Note
Refund approval is not guaranteed and cannot be promised unless confirmed by the supplier or applicable booking rule.