Privacy Policy — How AvioSupportDesk Protects Your Data

When you contact us for travel assistance, we may collect details needed to respond to your request, such as name, phone number, email address, travel dates, destination, passenger information, booking reference details, and messages you send by phone or through our inquiry form (name, email, phone, subject, and message). We may assign a reference code to your inquiry so we can follow up consistently. Do not send passwords, one-time codes (OTPs), or full payment card numbers through our website forms or email.

We use the information you provide to respond to support requests, handle contact form inquiries, coordinate travel assistance, and communicate updates related to your booking support request.

Our website may use cookies and similar technologies to support core browsing, remember limited preferences, and measure site performance. We may load tags through Google Tag Manager, including Google Analytics 4 (GA4) for aggregated usage measurement, conversion events that do not include names, emails, phone numbers, or message text (for example assistance CTA clicks, service-fee page views, call-link clicks, and successful inquiry submissions), and Google Ads tags when configured for advertising measurement. Essential cookies help pages load correctly. You can manage cookies in your browser settings; blocking cookies may affect some features. See our Cookie Policy for more detail.

Travel details may be shared with relevant suppliers, processors, or support partners only when needed to help complete or manage a travel request. We do not sell personal information.

We aim to handle customer information responsibly and use reasonable administrative and technical safeguards to protect information used for travel support. Contact form inquiries are stored so our team can review and follow up on your request. Do not submit unnecessary sensitive information (such as full payment card numbers) through website forms. Do not include personal information in website URLs or analytics query parameters.

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information we hold about your support requests, and to object to or restrict certain processing. California residents may have additional rights under the CCPA/CPRA, including the right to know categories of personal information collected and to request deletion, subject to legal exceptions. We do not sell personal information as that term is commonly understood under CCPA. To exercise privacy rights, contact us using the details below and include enough information for us to verify and locate your request.

You may contact us to ask questions about your information or to request updates to incorrect contact details related to your booking support request.

For privacy questions related to booking support requests, contact AvioSupportDesk by phone or email. We will review privacy inquiries during business follow-up windows and respond as promptly as practical.